STEPHEN G. PHILLIPS

Architected and designed a comprehensive carwash operating platform, integrating hardware-agnostic POS, mobile app, dynamic pricing, CRM, loyalty, and IoT automation for enhanced operational efficiency.

Led the end-to-end architecture and development of a full-stack SaaS platform based on proprietary IP, successfully guiding the product from conceptualization to commercial launch.

Achieved significant commercial validation by securing platform adoption across 90+ car wash locations, proving scalable deployment and real-world operational viability from inception.

Recruited and directed a high-performing cross-functional team of engineers, product managers, and commercial partners, overseeing the entire product lifecycle from ideation to market.

Established robust cloud infrastructure, data architecture, and security frameworks, ensuring a scalable and secure production environment for the SaaS platform.

Defined a strategic product roadmap and go-to-market technology strategy, driving ongoing platform evolution to support sustained commercial growth and market expansion.

Achieved 100% growth in wash membership subscriptions within 6 months by successfully launching the company's first customer-facing mobile application and integrated loyalty/subscription platform.

Reduced monthly vendor costs by $35,000 through strategic renegotiation and consolidation of technology agreements, optimizing IT expenditure.

Decreased network incidents by 90% by leading a comprehensive infrastructure modernization program spanning all locations.

Reduced analytics labor hours by 50% through the design and implementation of a centralized data and analytics platform utilizing Databricks and Domo.

Established and led the internal IT organization, implementing enterprise-grade governance, security, backup, disaster recovery, and vendor management protocols for the first time.

Collaborated with marketing, operations, and finance leadership to strategically align technology investments with direct improvements in customer experience, revenue generation, and cost efficiency.

Spearheaded a Lean/Agile transformation initiative impacting over 2,500 IT staff, significantly improving software delivery and organizational agility.

Managed critical enterprise technology programs spanning store operations, supply chain, and customer-facing platforms, supporting 2,000+ retail locations and e-commerce operations.

Increased eCommerce conversion rates by over 20% through a strategic redesign of the Buy Online, Pick Up In Store (BOPIS) customer experience, enhancing user customization and process simplicity.

Directed large, cross-functional technology organizations comprising over 250 team members, overseeing software engineering, infrastructure, and program management functions.

Developed and launched a modern POS replacement with advanced UI and mobile device support, reducing cashier training time by nearly 80% and significantly improving the in-store customer experience.

Managed enterprise-scale vendor relationships, contract negotiations, and technology budgets, optimizing resource allocation and strategic partnerships.

Designed and implemented an automated product data ingestion process, decreasing vendor onboarding update times by over 25% and enhancing data accuracy.

Led the growth and scaling of over 10 development teams, designing critical custom software solutions for the US Department of Defense and US Navy.

Developed a fleet-wide supply application that consolidated over 200 disparate systems, reducing onboard Navy supply personnel requirements by up to 50%.

Directed the development of a HAZMAT supply system for Virginia-Class nuclear submarines, achieving a flawless 100% inspection pass rate.

Authored and implemented standard operating procedures for Scrum, enhancing agile methodology adoption within SPAWAR (US Navy).